Complaints / Product Defects

• For all types of complaints, the process is simplified if Golfsim Scandinavia AB is contacted before the customer returns any product.

• In the event of a complaint, the product should, if possible, be packed in its original packaging. Golfsim Scandinavia AB accepts no responsibility for products that have been inadequately packaged by the customer.

• Contact is made by email or phone. The customer will then receive instructions on how to return the product.

• Golfsim Scandinavia AB does not accept returned products that incur costs for us (e.g., shipments sent cash on delivery). In the event of a product fault, the customer pays the shipping to us unless otherwise agreed.

• Screens that are rolled in and out of a cassette are often, or become over time, wavy. The only way to avoid this is to choose a frame-tensioned screen or a screen with tab tension. Waviness in the screen is not grounds for a complaint.

• Golfsim Scandinavia AB follows decisions by the National Board for Consumer Disputes (ARN).

---

Right of Withdrawal

• If you regret your purchase, you have the right to return the item within 14 days, provided it is in essentially unchanged condition. If the condition has changed (e.g., the projector lamp has been used), a deduction will be made from the refund.

• For products that are not returned in their original condition, Golfsim Scandinavia AB has the right to charge the customer for the costs incurred to restore the product.

• The customer pays the return shipping. If the product has been paid for, Golfsim Scandinavia AB must refund the amount within 30 days from the date the returned item is received.

• Golfsim Scandinavia AB does not offer open purchase unless otherwise agreed before purchase.

• The right of withdrawal does not apply to business customers.

---

The Distance and Off-Premises Contracts Act

According to Act (2005:59), the following applies, among other things:

• Chapter 2, Section 12
  The consumer may exercise their right of withdrawal only if the product is kept in substantially unchanged condition. However, this does not apply if the product has been destroyed or altered due to measures necessary for its examination, or due to circumstances not attributable to the consumer.

• Chapter 2, Section 15 (second paragraph)
  The consumer shall compensate the trader (Golfsim Scandinavia AB) for any depreciation in value to the extent that it results from the consumer handling the product more than was necessary to determine its characteristics or function.

• Chapter 2, Section 5
  If the distance contract concerns a product to be manufactured or substantially altered according to the consumer's specific wishes, or which otherwise acquires a clear personal touch, the consumer and the trader may agree in writing that the right of withdrawal shall not apply.

• For purchases under Section 5 above, Golfsim Scandinavia AB will contact the customer to enter into a written agreement.

Link to the law:
The Distance and Off-Premises Contracts Act (2005:59)

Warranties

All new products sold by Golfsim Scandinavia AB are covered by a two (2) year warranty. Exceptions may apply for consumables such as projector lamps, hitting mats and impact screens, which in some cases have a shorter warranty period under the manufacturer's terms.

The warranty covers original defects that arise under normal use and care in accordance with the manufacturer’s instructions. For faults covered by the warranty, Golfsim Scandinavia AB, in accordance with applicable consumer legislation, has the right to repair the item for the same fault up to three (3) times. After that, the customer may be offered a replacement item with equivalent performance, a price reduction, or cancellation of the purchase.

If the buyer has benefited from the item, the seller has the right to make a reasonable deduction for this. More information about the applicable rules on warranties is available at Konsumentverket.se.

Software in the form of programs, apps and licenses may change before or after purchase, for example simulator software, operating systems or third-party services. Golfsim Scandinavia AB provides no warranty regarding availability, functionality, or future changes to software provided by external manufacturers or suppliers.

Warranties for business customers are one (1) year.

Service

Warranty service is primarily handled by the respective manufacturer’s or supplier’s authorized service center. Contact Golfsim Scandinavia AB for information and guidance on service matters and the correct service partner.